Articles of interest from last week…

May 17, 2009 • No Comments

 

Micropayments for online newspaper articles being considered by the Wall Street Journal idea.http://bit.ly/snPBL

Lincoln Center Upbeat About Face-Lift http://bit.ly/14l97t

Twitter’s Trouble With Repeat Users – NYT article http://bit.ly/2y7Jq

Management Tip of the Day: Say It All in 100 Words or Less http://tinyurl.com/ryuc3n

The Case for a Best-Ensemble Tony — New York Magazine – http://tinyurl.com/qzva56

Donors’ belt-tightening squeezes grantees (Philadelphia Inquirer) http://short.to/8qkt

Re-Thinking Charity http://ow.ly/6eMT

Corporate Giving Flat in 2008, Decrease Expected in 2009, Report Finds http://bit.ly/koeqw

How the Recession May Change the City for the Better and Worse — New York Magazine – http://tinyurl.com/puntba

Rocco Landesman, Broadway Producer, to Lead National Arts Endowment – NYTimes.com – http://tinyurl.com/pjbrhd

Nonprofits Buying Into Franchises (Nonprofit Times) http://short.to/97vu

What Does Your Facebook Profile Say About You? http://ow.ly/6FUu

Female Directors a Long Road Lies Ahead – washingtonpost.com – http://tinyurl.com/pmrert

Report : 42% of Boston Nonprofits Have Laying Off Staff (WBUR Radio) http://bit.ly/QszRx

Can Rocco Landesman make the NEA relevant again? | Culture Monster | Los Angeles Times – http://tinyurl.com/pwftet

If Landesman’s the Answer, What Are the Questions?:http://tinyurl.com/qw4h6r

NYC nonprofits rethink charity galas: http://is.gd/zXzy

Charities Rethink Glitz Quotient for Their Galas – WSJ.com – http://tinyurl.com/pmdjhg

Is Broadway booming or busting? – http://tinyurl.com/on3hw5

Broadway 2008-9 – Such a Great Show, Especially That Last Act – NYTimes.com – http://tinyurl.com/pjc8zm

Ensembles, Take a Bow – A Strong Year for Teamwork on Broadway – NYTimes.com – http://tinyurl.com/qcj3ue

If you can’t make it to the live Tony Awards in New York City – head on up to Hartford, CT

May 16, 2009 • One Comment

I love when a theater company creates a multi-level campaign to celebrate a success.  But, I find what is happening at Hartford Stage to be an absolute joy and a unique spin because it is actually more a celebration of the company’s talented Artistic Director’s work and partnership with one of the greatest story-tellers ever to write for the theater.

Horton Foote’s Dividing the Estate is about to start performances on May 28.  A bit of back-story, the show has been an interesting example of collaboration at many nonprofit theaters.  The play was actually written in the 80s but Horton made some significant revisions for its New York premiere at Primary Stages (great company) directed by long-time Foote collaborator and Hartford Stage’s Artistic Director, Michael Wilson, went to Broadway with a producing team led by the incomparable Lincoln Center Theater, and now it heads to Hartford Stage.  In other words, it isn’t quite Hartford Stage’s show yet.

Michael and the late Horton Foote have worked closely for the last several years on several projects, Dividing the Estate, a heart-wrenching revision of To Kill a Mockingbird that is rumored to be Broadway bound for the 2010 season, and the upcoming 9 play Orphans Home Cycle, that Hartford Stage commissioned to be revised as a three production event, will be produced in Hartford early this fall and then will move straight to New York’s Signature Theatre Company.

Hartford Stage has celebrated many of it’s production in wonderful ways.  For example, Hartford Stage participated in the National Endowment for the Arts Big Reads Program for Mockingbird. This included among other events a wonderful evening during which Wilson interviewed Foote about the writing of the Oscar-winning film script.

But now the celebration has shifted full force to the Tony-nominated Dividing the Estate – a show that has yet to even begin performances.  The company is basically helping run an outright campaign for the show by offering tickets to Tony voters who might not have made it to the far too short run of the show in New York.  Keep in mind this is a Tony Award that two other theaters would win.  And the most brilliant part – the company is hosting a Tony Awards Party at the theater for the company’s donors and audiences.  That’s right, a party for a show that the company is not even part of the producing team of.  Not only does it sound like a fun event for those who love Hartford Stage, but it gives the majority of the Dividing the Estate cast a way to be celebrated stars that evening – since the cast will be in residence in Hartford for performances.  And this cast deserves it.  A cast that is such a wonderful ensemble that they helped revive the long discussed idea of having a “best ensemble” Tony category (great article in New York Magazine about this).

The fundraiser in me says, “great job, what a way to center an event on a show and raise some money at an reasonable price point!”

The marketer in me says, “great cross-promotion and what a way to insert ownership over a show!”

The theater practitioner in me says, “Wow, what a great example of how we should all support our artistic leaders and the artists who work with us.  Celebrate the work an artistic director (or any artistic staff) does no matter if the work was done at the institution they run or at other theaters.  Make sure a show that should have had a longer run does.  Celebrate the relationships with artists that make our institutions thrive.  And most importantly, involve our audiences in the celebration because without an audience it is just a rehearsal!”

Fundraising Tweet from Dallas Theater Center. Nice idea bad execution. :(

May 13, 2009 • No Comments

 

So I got this Tweet today.

 

DallasTheater: Donate to DTC May 20 and have your contribution matched! http://bit.ly/19ptiu

Wed, May 13 16:25:21 from TweetDeck

 

Now my first thought was – smart tweet must retweet, but then I clicked on the link, and came to a site that didn’t have much information:

 

Thank you for visiting DonorBridge

DonorBridge is a dynamic new online resource that will make mutual connections between nonprofit organizations, donors and supporters. It will feature hundreds of straightforward profiles of Dallas-area nonprofit organizations. As a result, gathering reliable information, making charitable gifts and addressing community needs will become simpler.

DonorBridge will publicly launch on May 20, 2009.  For more information about this project, visit www.cftexas.org/donorbridge.

 

Now, I love the idea of getting the word out on Twitter, but it is an application that I think of as requiring an immediate response.  Now I am sure that Dallas Theater Center will be inundating me with tweet reminders for the next 7 days, but I have to say my knee-jerk reaction is that I would be annoyed not compelled to give.  Look at the immediacy of New York Theater Workshop’s Thursday Twitter Tickets give away.  I got a tweet about it two days before, a tweet the day before and then some reminders leading up to it.  Not annoying and really simple to do when you click-thru!

 

Also, if you are going to use a generic site for your donations you have to make it REALLY clear in the link who gets the money (meaning the organization that got me to click through) especially if you are going to make me click twice. 

 

Now when I read about the project – Communities Foundation of Texas is hosting the site and will match gifts to specific organizations, I thought it was a great project.  I just fear that most people wouldn’t even bother to read it because it doesn’t look or scream help Dallas Theater Center.

 

George Thorn, theater guru – interview in THE OREGONIAN

May 8, 2009 • No Comments

I had the great honor of being a student of George Thorn at Virginia Tech (I actually think I was his last graduating student).  George and his partner in Arts Actor Research, Nello McDaniel, continue to be among the wisest counselors for theater and dance in the country – we used to call them gurus and I think it still fits.  The books that were published by Arts Action Research still grace my bookshelves—and many of my friends.

Interview: George Thorn on the ecology of the arts community

May 02, 2009 09:00AM. OregonLive.com

large thorn George Thorn, theater guru – interview in THE OREGONIAN

If you’re a struggling arts organization, who would you call for 9-1-1 advice?

Probably George Thorn, the Portland-based independent arts consultant who’s likely in the Rolodex of every arts organization in town.

Off and on for more than four decades, Thorn has advised arts nonprofits around the country to plan and strategize finances, programming, board development and administrative infrastructure. Never, it seems, has this expertise been in greater demand than now, during a recession that has forced most arts institutions to cut budgets in response to, and in anticipation of, a difficult year.

Born in Indiana, Thorn, 72, studied theater at Butler University in Indianapolis and also at Yale University. In 1959, Thorn moved to New York, where he began a career as a stage manager and then general manager of Broadway productions. After three years in Connecticut as the executive vice president of the Eugene O’Neill Theater Center, Thorn began to shift to consulting, eventually starting Arts Action Research with Nello McDaniel.

Thorn and his wife, Nancy, a former theater and television dancer, moved in 1996 to Portland, attracted to the city’s modest scale and scrappy arts scene. Because of his partnership with McDaniel, Thorn spent much of his first 12 years in Portland traveling to New York for work. These days, Thorn spends most of his time in town, though he and McDaniel continue to work together.

Since 1996, Thorn has advised more than 75 Oregon arts and culture institutions of all sizes, disciplines and levels of success, including the Portland Art Museum, Portland Center Stage, Chamber Music Northwest, Northwest Children’s Theater and the now closed Portland Art Center.

Last month, he was honored by The College of Fellows of the American Theatre, an organization based in Washington, D.C., that promotes professional theater.

Recently, Thorn talked with The Oregonian about the financial health of Portland’s arts institutions, the state of fundraising here and other arts issues. The interview was edited for clarity and space.

Q: You were so immersed in New York’s arts world. Why did you leave?
A: Nancy and I left New York in 1974 for a couple reasons. It was the time of New York City’s first economic crisis. This great city was disintegrating. It was also the time of a great transition within professional theater. In the theater, professional producers used to be the ones who put the shows together. But at the time, there was this transition from professionals to people who weren’t professionals but could raise money. I had another business partner back then and together we managed five different shows for one producer. That producer could raise money. But he had no sense of aesthetics. It was just time to move on.

Q: You’ve been an arts consultant during a time that spans the emergence and maturity of nonprofits. What’s been the biggest development?
A: One difference is that there used to be this belief in an institutional model. Whether you were an orchestra, a small gallery or museum, you were supposed to fit into that model. People are now organizing in terms of the way they need to as opposed to the way they are supposed to.

Q: Is that good or bad?
A: It’s a great thing because the idea that one model can serve a collective that is so wide-ranging is not healthy. Many small and midsized organizations tried to fit into a model when they shouldn’t have.

Q: Having witnessed New York’s economic collapse during the ’70s, how bad is this current recession?
A: This is the most serious recession I’ve ever seen. It’s not cyclical. When we come out of this, we will be different. I don’t know how, but we’ll be changed. There’s little in our past experience to help with this.

Q: We’ve seen many arts organizations scale back costs because of the recession. But shouldn’t we expect some to shutter entirely?
A: I would think so. The way I would describe it is this: If a nonprofit was relatively balanced before the crash and endowed with good leadership, then they’ll find their way through this. But if a nonprofit was out of balance financially, then the stress will be a hundredfold.

Q: Nonprofits have made budget cuts. But given the cycle of budgets, isn’t the worst ahead of us?
A: I think everyone is making cuts because income and endowments are down. So in December and January people began to rethink budgets and how to break even. But I think balancing budgets for 2009-10 will be much harder. When the crash happened in October, performance organizations, for example, already had subscriptions, and year-end giving was coming in.

But only now and into next year will we truly see the ramifications on ticket sales, fundraising and memberships. I suggest nonprofits conceptualize not only for the several months left in this year but also for the time carrying forward into next year and beyond. People need to be working on an 18-month cycle now.

Q: What other advice are you giving nonprofits?
A: Be income-driven as opposed to expense-driven. If you are expense-driven, you build an expense budget based on what you want or need to do. Then you create income budgets to balance that. But if you are income-driven, you will develop your expenses responsibly and in line with the money you have.

Q: What’s the single biggest mistake nonprofits make?
A: Growing to a size and scale beyond the mission. That’s when it loses its center, its mission, and tries to become something more than its resources indicate. Of course, it’s easy to understand why this happens: Our society is based on growth. That’s the primary criteria for success: Are we getting bigger, doing more programs? Groups thus feel this pressure to grow bigger. That’s how nonprofits get a mile wide and an inch deep.

Q: Nonprofits talk a great deal about the shallow funding base. Do you think they’re right?
A: Yes. Portland is the most difficult city to raise money that I’ve ever worked in. Portlanders surely appreciate what they have culturally. But what’s missing, to a degree, is an understanding by them that an investment is necessary in order to keep what they have. They have to give money. Another reason is that there is a thin layer of support overall. What the city and the Regional Arts & Culture Council (the nonprofit devoted to arts funding for the Portland area) have done is important in terms of funding, but it can’t compare to other cities. We also have a thin base of corporate funding because so many businesses are moving out. The foundations have been generous but that, too, is a small base.

Q: So it’s difficult to raise money here, but do you think there is actually money to raise?
A: Overall, no. From individuals, yes. The corporations have been doing what they can. But again, that’s a small base compared to other communities in other cities.

Q: You’ve talked in the past about a system of individual donors.
A: There is a window closing on the old system of donors here. The old system is composed of the families who long ago took responsibility for patronizing arts and culture and other sectors of the community — Arlene and Harold Schnitzer, for example. As that generation passes, wealth is spread out across the next generation. But sometimes that next generation doesn’t have the same interests and passions of their parents, though Jordan Schnitzer clearly does. Our large budget organizations, like the Portland Art Museum, will likely get through that closing window. But not others. What will replace that new system? We have some elements already — RACC’s Work for Art program, the Oregon Cultural Trust, maybe a dedicated funding stream down the road. In other words, there are a lot of individuals out there with money, but they aren’t in the arts and culture system.

Q: In the visual arts word, there’s been a dream to create a contemporary art center. There have been various attempts, but each has failed. Can it happen here?
A: I’m not sure there is a level of support for a center of the quality and size we desire. I think the first thing that would have to happen is that people would have to be prepared to commit a significant level of funding. Because if we are talking about a center with national, maybe international, reach and ongoing education programs, then that’s a big price tag — at least a $3 million or $4 million budget.

Q: Why isn’t the support there?
A: I did a presentation about 18 months ago in Seattle. At the time, Seattle had just expanded its museum with a new outdoor sculpture garden. There was also a new great symphony hall and a new library designed by Rem Koolhaas. We just don’t dream like that in Portland. It doesn’t mean we don’t dream. We just dream differently. We dream about light rail, sustainability, bicycles, green culture.

Q: Mayor Sam Adams recently introduced an idea to create a ballot measure for arts funding. What are the chances of such a measure passing?
A: It would happen only with a real educational effort to articulate why arts funding would add value to all of our lives. And we are a long way from that kind of understanding. On the other hand, if the arts community can rally all of its audiences, donors, members, workers and volunteers over one or two issues, then they won’t be stopped.

Q: Don’t you think the recession will affect people’s willingness to give money?
A: Yes, but on the other hand, this is the best time to plan, to strategize, so that when we come out of this recession, we’ll be prepared and ready.

Q: The ballot measure is really the mayor’s idea. But he’s been compromised politically because of the Beau Breedlove scandal. How will that affect any possible measure’s chances?
A: I don’t think the mayor will be that key. What’s more important is whether a grass-roots movement develops. It will be a collective effort that won’t be dependent on any one person.

Q: You and your wife, Nancy, could just enjoy a simple life in Portland after many years on the road and having accomplished so much professionally. Why bother with struggling organizations now?
A: It’s simple. I get to work with terrific people and I love the work that I do.

Interesting articles/blog posts from last week – in case you missed them!

May 4, 2009 • No Comments

Here is a round-up of what caught my eye over the last week.  Let me know if there is something interesting I should be reading!

Interesting argument – Text Me Later (Or: How Theater Isn’t Baseball) http://u.nu/5zz3

Cultural Groups ask what to mount next. The Answer – losses? Washington Post http://u.nu/3zz3

To gala or not gala – Iu2019m Honored. No, Actually, I Canu2019t Afford It. NY TIMES. http://u.nu/6xz3

How Much Does Mayor Bloomberg Want to Cut from the Department of Cultural Affairs? Clyde Fitch Report – http://tinyurl.com/dhcugv

Anonymous Giving Gains in Popularity as the Recession Deepens – Philanthropy.com – http://tinyurl.com/d45sky

More Valuable – The Ticket Buyer Or The Donor? – diacritical – http://tinyurl.com/d8sbrg

Bad Behavior at the Theater: Reviving an Old Tradition « Clyde Fitch Report – http://tinyurl.com/d4vjw4

Celebrities Are Taking All the Jobs – http://tinyurl.com/cm3ur9

Equal Time For Planned Giving http://viigo.im/rFc

Fundraising suffered big drop in 2008 http://viigo.im/rii

99seats: Priorities, Part 1 – http://tinyurl.com/d4sn4v

Let’s Get Practical! – Artistic Manager and Resident Companies http://tinyurl.com/cpbdse

Broadway, Off-Broadway, Theater : How to invest in a Broadway show. Part I – http://tinyurl.com/d5cgur

How to invest in a Broadway show. Part 2 http://tinyurl.com/dnzg4t

Reasons to be Pretty to Encourage Texting at the Theater – http://tinyurl.com/c5o864

Union Calls City Opera Strike ‘Likely’ Given Demands – Bloomberg.com – http://tinyurl.com/tra5t

Why Twitter Quitters don’t Get It http://tinyurl.com/c4neyh

HarvardBusiness.org: The 24/7 Employee http://tinyurl.com/dcz8mu

The World of Celebrity Giving: http://www.looktothestars.org/

IRS provides a mini-course on the new 990 form for charities – http://tinyurl.com/cuo8wh

There are BO users and AO [Twitter] users: Before Opera/After Oprah’ ( http://tinyurl.com/cojbdc )

Parabasis: No One Edits Poets. Pondering new play development and collaboration – read the comments too. http://u.nu/4463

ArtsBeat: Barlow-Hartman, Broadway Publicity Agency, to Close http://viigo.im/q2W

Is Your Social Network Cool Enough To Be A Tree House? http://viigo.im/pS6

Social Net Fundraising – All Hype? The Agitator. (Pretty sound advice) http://viigo.im/pQW

A Nonprofit New York Times? http://tinyurl.com/cskgs3

Theatre vs. Theatre Companies (The Playgoer) http://viigo.im/pln

Wall Street Journal Only Top 25 Newspaper To Report Circulation Increase http://viigo.im/pfw

Diacritical: Do we need institutions to create art? http://u.nu/5dp

Key Issues facing the nonprofit theatre industry (a top ten list)

April 27, 2009 • No Comments

Issue One: The business model is broken (if it ever worked).   We need a new definition of fiscal health and sustainability based on individual organizations needs.

Theaters across the US are acknowledging that the traditional nonprofit theatre model is broken (60% earned/40% contributed). For many structural deficits have become the norm rather than the exception.

Other Earned Income resources can be explored but must not pull the theatre off mission.  Enhancement income can be raised from aggressive new play development and active exploration within the industry. Although this is a somewhat unpredictable source of income when done under the right circumstances it can be very helpful in offsetting expenses.  When done for the wrong reasons (read – for the money) it can be devastating.  Co-Productions are another performance related income stream. Similar to enhancement income, the partnership is as important as the income source. Many Education Programs generate significant revenue through participant fees, vendor agreements with academic institutions, or corporate training programs. Real estate acquisition and utilization can be a revenue source for many organizations.

Rising Production costs must be reasonably contained, however, eventually many theatres might have to go through a certain amount of correction on their production expenses if they are “living beyond their means.”  Programming, fund-raising and administrative needs of companies need to be assessed regularly.

Theatres need to address contributed revenue across the board – annual campaigns, specialized campaigns, and reserves/endowment.  Alternatives to traditional endowments will need to be explored.  Working capital must be addressed.

We must assess our governance structures and make sure there is balance between board, artistic and managing leadership.  Too often healthy discussions become tyrannical demands by one or two of the partners.

Issue Two: Many of our mission statements have become interchangeable.

Writing missions by committee has watered down many theatres’ missions.  Consensus has become a compromise to mediocrity.  Organizational values are sometimes difficult to identify and in a few cases have been lost to the whim of leadership changes and egos.  We must return to missions that address a need.  Why do we have mission statements in the first place? We need a purpose.  We have to have an identity right? A uniqueness? A reason our community needs us? We have to use our resources and capabilities to fill some social need.  We need goals to measure our impact against!

Issue Three:  We have lost our relevancy within our communities.

The first two issues have created the most challenging and threatening issue of all.  Several organizations have veered away from their original mission and become increasingly irrelevant.  Theatre has become about making the safe choice.  We shy away from artistic risks over concerns for finances – just when we should be taking the greatest risks with our work.  We aren’t spending enough time getting to know our constituencies so aren’t picking work that matters to them. We must live up to the responsibilities we have to our community.

Issue Four: We aren’t investing enough in new kinds of theatre – the evolution of the form.

Theatre has a bad tendency of being behind the times, we must explore how we use new technologies, environmental theatre and challenge the definition of the theatre or new forms will evolve without us.

Issue Five: We should partner more often with other arts organizations or social service organizations.

We must identify mutually beneficial partnerships and eliminate those that drain resources.  Natural partnerships have formed with other theatres and some arts organizations, but we must actively pursue new bonds and relationships that allow us to share resources and fund our expenses.

Issue Six: We don’t do enough for families.

As members of a community, we must do more for families.  In a world where group experiences are becoming more and more virtual we must provide programming that  brings families together under our roof to experience live storytelling.  We must make theatre-goers.  If you haven’t experienced something you will never miss it.  We need to provide flexible services and scheduling to parents as well as provide the tools with which to explore theatre together with their children.  We need to have programming that reaches audiences of all ages focusing on the major transition periods.

Issue Seven: We need to make theater more accessible.

Programs that lower ticket prices must be created so that more people can see shows.  We have marginalized much of the theatre-going experience to the affluent.  Of course not all programming will be accessible to everyone (that is unfortunately inherent in the arts structure).  But we have reached a point of imbalance.  A correction is essential to remain relevant, to serve most missions, and to keep theatre alive.

Issue Eight: We need to build theater’s Audience Base.

We must create participatory experiences beyond productions.  Education programs, outreach programs, audience development programs – whatever you want to call them, must be at the center of the organization along with productions.  We cannot afford for them to remain or become satellites to production.  When all of the information in the world is available in a few keystrokes in a google search, we must feed the desire for deeper, more qualitative, more educational experiences. We have to listen to our audiences, create a dialogue, and create forums for ideas to be expressed.  We have to work as diligently on the relationship with the audience as we work on producing the work.  We must speak their language and use their communication tools.

Issue Nine: We need to build theater’s Donor Base.

We must work with the entire nonprofit community to stop complete marginalization of the arts.  We must finally create a multi-layer argument regarding the value of the arts.  We must stop the competition and aggression towards other arts organizations.  Again, we must listen to our donors and create loyalty and generosity that is based on something more than a rewards system for patrons.

Issues Ten: We must empower and invest in our staffs.

Without committed and seasoned staffs we will not achieve any of our goals. We need the staffs of organizations to drive programming and ALL activities of the of the organization in partnership with the board to achieve appropriate growth, long-term strategic goals and the necessary fund-raising to sustain the organization.  We need to invest in continuing education for our staffs.  We must break the cycle of short-term employment and increase staff retention.

As with any list about an entire industry, of course there are folks working on these issues.   Please share what you are doing!  Learning from one another and working together is the only way to address these issues industry-wide!

Audience and Donor Types – are you a tag-a-long or loyalist?

April 25, 2009 • No Comments

 

Whether you are talking about donor or audience members there are some general types – motivations – that apply (as with all things in life). It is important for every show or in the case of institutions, every season and community, to be analyzed to see which of these types may be predisposed to attending a performance or making a donation.

 

Type: Preview Chasers (always try to attend prior to a shows opening)

 

  1. Subtype: Those looking for a cheap ticket. This is pretty self explanatory. Lots or papering services customers here.
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  3. Subtype: Those looking to be the first one in their social group to see a show. This group is a bit savvier and tends to attend a show late in previews – often targeting the press nights. These group contains the a lot of theater aficionados – they want to express their thoughts on a show rather than having their opinions shaped by reviews. They see most of what plays on and off Broadway. They are inclined to purchase memberships or subscriptions to nonprofits. This group has sub-subtypes – new plays, musicals and classics. This is probably one of the smallest groups but the most cherished for word of mouth. Most of the theatrical blogger movement comes from this group.
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  5. Subtype: Those looking for a train wreck. There are people who simply want to see if something will go wrong, usually on a large musical or star studded straight play. I know plenty of people who rushed to see if Katie Holmes would be able to project enough to fill a theatre, let alone create a character on stage. This group is particularly happy when a whole show gets branded a train wreck – Dance with the Vampires. They spend a lot of time on sites like www.allthatchat.com. Sad to say that this group has a lot of (bitter) industry members in it.

 

Type: Review Chasers (purchase based on good reviews from critic(s) they trust – most often, New York Times, Wall Street Journal, etc.)

     

  1. Subtype: Those looking only for Raves in major periodicals. No mixed reviews for them. These folks show by the adjective or quote ad. They are looking for only the hot shows. They may subscribe to a nonprofit company that has a strong streak of successful shows – to make sure they get in with good seats, but without a good review they simply let the tickets go to deadwood. This group also has sub-subtypes for Bway, off-Bway, off-off, cabaret, etc.
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  3. Subtype: Those looking for easy access. This group more or less lets the show find them. They don’t seek out the show, but they sample one when they happen upon a good review. They are casual theater-goers who will risk a mixed review if it has the show has an interesting hook – an artist they like, a very familiar title, or a last minute purchase

 

Type: Event Lovers (if there is a star, a limited run, a British import – or better yet all three – this group is there)

     

  1. Subtype: Those looking for stars. Reviews or venue doesn’t necessarily matter. If there is a famous person on stage, they are in the audience (and usually at the back stage door). Just think of the advance from Three Days of Rain with Julia Roberts.
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  3. Subtype: Those looking for a once in a lifetime experience. This group went for the marathon of Coast of Utopia or flock to BAM to see the Royal Shakespeare Company.
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  5. Subtype: Those looking for a party. Through a gala or benefit and they are there.

 

Type: Loyalists

     

  1. Subtype: Those looking for a relationship with an institution. The ever-shrinking subscriber population.
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  3. Subtype: Those looking to see everything a certain artist does. If artist X is in or wrote it, these fans are there.

 

Type: Knowledge Seekers

     

  1. Subtype: Those looking for an exploration of a subject or time period.
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  3. Subtype: Those looking for a learning component. This group loves partnership programs – talk-backs, behind the scenes workshops, book clubs, symposiums, related programming from other art-forms, etc.

 

Type: Tag-a-longs

     

  1. Subtype: Those who were looking to make someone happy. The devoted partner or friend who puts up with a night in the theatre (usually in exchange for something else – a night at the symphony or a baseball game).
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  3. Subtype: Those looking for a way out. Someone forced them to come. We all have seen these folks. No matter how good the show is they are shifting in their seats and doing a really crappy job of hiding the fact that they are checking their email on the blackberry or I-phone

 

Type: Gatherers

     

  1. Subtype: Those looking for a large group experience. Whether it is a church group or club, their attendance is based on a gathering of peers.
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  3. Subtype: Those looking for a social experience. Whether they attend wine-tastings, ladies night, singles nights, young professionals night – you get the gist.

     

  4. Subtype: Those looking for social-standing. These folks want to be seen, be part of the crowd – especially opening night.

 

Of course a gatherer looking for a social experience might be at the show with a tag-a-long looking for a way out or a loyalist could be looking to be the first one to see a show. There are infinite combinations of these types and subtypes among individuals, pairs or groups. The difficult choice that one must make for each show or season is how to communicate before, during and after a “transaction” with different types and subtypes of audience members and donors. And as with anything in life, you can never please everybody and you may not be able to hit every type on every show.

 

For example, let’s say a show has a well known artist attached to it perhaps advertising can be either very bold or viral and you can reach several types. But to get those review chasers you will have to use quote ads in the major publications. Every night you will have Tag-a-longs, at least you can make sure they have a pleasant customer experience, so that they aren’t so active in looking for a way out.

 

We can drill down even further on these types and subtypes and depending on you ability and budget to do niche marketing it can be very useful. No matter what our budget is or what our staff capacity is, we have to get better at have a handful of messages for each show. Unfortunately, many nonprofits have not mastered this as well as the commercial sector. It is common for me to get a subscription brochure and postcard in the mail with the exact same language. That language is usually word for word in all materials from press releases to e-blasts to show posters in the lobby. Of course repetition is good but replication is boring. A little tweaking to specific types can go a long, long way!